Privacy Policy & Terms and Conditions
Privacy Policy
Last updated: 21/04/2026
1. General Information
This privacy policy explains how Keychanges BCP uses the personal data we collect from you when you use our website. The Data Controller is David Lees, 11 Merrivale Avenue, Bournemouth, BH6 3QA.
2. What data do we collect?
We collect personal identification information (Name, email address, phone number, and address) specifically when you:
- Complete our online contact form.
- Enquire about or book a locksmith service.
3. How will we use your data?
We collect your data so that we can:
- Process your service request and manage your account.
- Email or call you with quotes or updates regarding your booking.
- Maintain financial records for tax purposes.
- We process personal data on the basis of legitimate interest (responding to enquiries) and for the performance of a contract where services are agreed.
- We do not sell or share personal data with third parties except where required by law or where necessary to deliver our services (for example, website hosting providers).
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following legal bases for processing your data:
- Contract: Processing is necessary to provide the locksmith services you have requested.
- Legitimate Interests: To respond to general enquiries made via the website.
- Legal Obligation: To keep records for HMRC (tax) purposes.
5. How do we store your data and for how long?
Your data is stored securely. We will keep your personal information for the following periods:
- Enquiry data: 1 year from the date of last contact.
- Service records/Invoices: 6 years to comply with UK tax laws.
Once this time period has expired, we will delete your data by permanently removing digital files and shredding physical documents. - We retain personal data only for as long as necessary to fulfil the purpose for which it was collected. Enquiry data is typically retained for up to 12 months. Customer and job-related records may be retained for up to 6 years for administrative, legal, and tax purposes.
6. What are your data protection rights?
You are entitled to the following:
- The right to access: You can request copies of your personal data.
- The right to rectification: You can request that we correct any information you believe is inaccurate.
- The right to erasure: You can request that we erase your personal data, under certain conditions.
- The right to restrict or object to processing: You can object to us processing your data under certain conditions.
- You have the right to access, correct, or request deletion of your personal data. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly. Further information is available at www.ico.org.uk.
7. How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint/.
Terms and Conditions
1. Scope of Work
Keychanges BCP provides a professional lock replacement service only. We do not provide lock repairs, internal mechanism repairs, fault diagnosis, or emergency entry (lockout) services.
Our service is strictly limited to the removal of existing external lock hardware and the installation of new locks as agreed with the customer prior to commencement of work.
Where applicable to UPVC or composite doors, we do not service, repair, adjust, or replace internal multipoint locking mechanisms, gearboxes, or associated internal components.
All work is carried out on the understanding that the customer has lawful authority to request the service at the property.
KeyChanges BCP reserves the right to decline or withdraw from work where there is any uncertainty regarding the customer’s authority to request the service, including situations where there may be a dispute over ownership, tenancy, or right of occupation.
2. Alterations & Fittings
To ensure correct installation and security performance of the new lock, minor adjustments to the door or frame (such as enlarging a mortice cut-out or adjusting a strike plate) may be required.
Where such adjustments are necessary, they will be explained and agreed with the customer before work proceeds.
Keychanges BCP is not responsible for issues arising from pre-existing defects, including but not limited to warped, swollen, misaligned, or damaged doors or frames, or worn, seized, or defective internal mechanisms within UPVC or composite door systems, where such conditions affect the performance or operation of the installed lock.
If a pre-existing internal mechanism issue is identified that prevents correct installation or operation of the new lock, we will not carry out remedial work. The customer will be advised and the appointment may be concluded without further works being undertaken.
3. Limitation of Liability
All work is carried out with reasonable skill and care.
To the fullest extent permitted by law, Keychanges BCP’s liability for any direct loss or accidental damage arising from the service is limited to the total cost of the service provided.Nothing in these terms limits or excludes liability for death or personal injury caused by negligence.
We are not liable for:
- pre-existing damage or defects
- defective, worn, or failing internal UPVC/composite door mechanisms
- indirect or consequential loss
- issues arising where internal door mechanisms prevent correct operation of externally installed hardware
- We shall not be liable for any failure or delay in performance where this is due to circumstances beyond our reasonable control.
Nothing in these Terms affects your statutory rights.
4. Security Outcome Disclaimer
While all reasonable care is taken during installation, Keychanges BCP does not guarantee prevention of future forced entry, theft, or security incidents. Quality locks and security hardware reduce risk but cannot eliminate it entirely.
5. Payment & Cancellation
Payment is due in full upon completion of the installation unless otherwise agreed in advance.
We request at least 24 hours’ notice for cancellations or rescheduling.
6. Entire Agreement
These Terms and Conditions represent the entire agreement between Keychanges BCP and the customer in relation to the services provided. Any variations must be agreed in writing prior to commencement of work.